Home FAQs
Questions, answered
Everything we get asked most, in one place. If yours is not here, message us and we will answer it properly – and probably add it to this page.
Orders & delivery
How long will my order take?
We pack within one to two working days, then standard UK delivery takes two to three working days on top. Express is next working day if you order before 2pm.
Is delivery free?
Standard UK delivery is free over £100. Below that it is calculated at checkout, and express and international are always charged.
Do you ship outside the UK?
Yes. Customs duty and import VAT are set by the destination country and are yours to pay – we cannot calculate them in advance or refund them.
My parcel has not arrived.
Check the tracking link in your dispatch email first. If it has genuinely stalled, message us and we will open a claim with the courier and replace or refund it.
The hair itself
Is it real human hair?
Yes, everything we sell is 100% human hair. Our raw range is single donor and unprocessed, which is why it takes colour and heat and lasts far longer.
How long will a unit last?
A raw unit looked after properly will go two years or more. Processed hair is more like six to twelve months of regular wear.
Can I colour or bleach it?
Raw hair takes colour well. We would rather do it for you, or at least talk it through first, because most damage we see comes from lifting hair too far too fast at home.
How many bundles do I need?
Three covers most full heads up to about 22 inches. Go to four if you want it very full, or if you are going longer than 24 inches.
The length looks shorter than ordered.
Lengths are measured straight and stretched. Curly and wavy textures always measure shorter when they are not pulled out – that is the curl, not a short bundle.
Appointments
Do I have to buy hair from you to book?
No. We fit hair from anywhere. Send it a week before your slot so we can check and prep it, and we will tell you honestly if it is not going to work.
Why is there a deposit?
The deposit secures your appointment and is non-refundable. The remaining balance is paid by bank transfer at your appointment.
Can I cancel or move my appointment?
Deposits are non-refundable. To reschedule, give at least 72 hours notice; the deposit can only be moved to another appointment within the same month.
Do you do home or bridal visits?
For bridal and events, yes. Everything else is studio only, because the setup does not travel well enough to do a good job.
Training
Do I need experience to train?
Not for the beginner courses. Tell us what you can already do when you book so the day starts in the right place.
Do I need to bring anything?
No. Mannequin, tools, products and a practice unit are provided, and the mannequin is yours to keep.
Is the certificate accredited?
It is our own certificate of completion rather than a regulated qualification, which is what most clients and insurers want to see for this work.
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