Booking Policy

Booking and payment

A deposit is required to secure your appointment. Deposits are non-refundable.

The remaining balance must be paid by bank transfer at your appointment.

Late arrivals

A 15-minute grace period is allowed. Arriving more than 15 minutes late incurs a £15 late fee.

At 30 minutes late, your appointment will be cancelled.

Rescheduling

Please reschedule at least 72 hours before your appointment.

A transferred deposit can only be used for a new appointment within the same month.

Same-day and out-of-hours bookings

Same-day appointments may be available; message us to confirm availability before booking.

Appointments before 9am or after 5pm carry a £15 out-of-hours charge.

Drop-offs

Posting or dropping off your wig or lace to the address in your booking email is advised for a faster appointment.

You may also bring your wig or lace with you to your appointment.

Clean hair

All hair, wigs and lace must be washed and clean before posting, dropping off or bringing them to your appointment.