Shipping Policy

Where we ship

We ship across the United Kingdom, and internationally on request. If your country is not showing at checkout, message us before ordering and we will quote you.

Orders to the Highlands, the Islands, Northern Ireland and the Channel Islands may take an extra day or two and can carry a surcharge, which is shown at checkout before you pay.

Processing time

Orders are picked and packed within one to two working days. Orders placed after 2pm on a Friday are processed the following Monday.

Custom units and anything needing colouring before dispatch take longer. We will tell you the timeframe when you order rather than leaving you guessing.

Delivery options and cost

Standard UK delivery is tracked and usually arrives in two to three working days. Express delivery is next working day when ordered before 2pm.

Standard delivery is free on UK orders over £100. Below that, and for express and international, the cost is calculated at checkout by weight and destination.

Tracking your order

You will get a tracking number by email as soon as your parcel leaves us. If it has not arrived within 24 hours of dispatch, check your spam folder before contacting us.

Customs and import charges

International orders may attract customs duty or import VAT on arrival. Those charges are set by the destination country and are the customer’s responsibility – we cannot calculate or refund them.

Lost, late or damaged parcels

Tell us as soon as you think something is wrong. We will open a claim with the courier, and where a parcel is confirmed lost we will replace it or refund you in full.

Check your order when it arrives and contact us straight away if anything is damaged or missing, ideally with photographs.

Wrong address

Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will resend it once you have covered the postage again.